Welcome to the FAQ section at www.fastrapgo.com!
We’ve compiled the most frequently asked questions from travelers to help you find answers quickly.
If you still have questions, please contact our customer service team via email.
🧳 Product Related
1. What is a luggage tie-down strap used for?
A luggage tie-down strap helps secure your luggage and prevent it from accidentally opening during transport.
It also makes your luggage easier to identify and reduces the risk of misplaced luggage.
2. Do your luggage tie-down straps fit all sizes of luggage?
Yes, most of our tie-down straps are adjustable and suitable for most luggage sizes from 20 to 32 inches.
3. What material are your luggage tie-down straps made of?
We use high-strength polyester with reinforced buckles, which are abrasion-resistant, non-slip, and strong in tensile strength.
4. Do you have a lockable strap?
Yes. We offer a variety of TSA-compliant locks suitable for international flights.
You can go directly through security at airports in Mexico, the US, Canada, and elsewhere without damaging the lock.
💳 Order & Payment
5. What payment methods are available?
We support the following payment methods:
Credit/Debit Cards (Visa, MasterCard, Amex)
PayPal
Mercado Pago
Bank Transfer (select regions)
All payments are processed securely and through an encrypted channel.
6. Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, you can contact customer service via email to modify or cancel it.
Once the item has shipped, you can’t change the delivery address or cancel the order.
🚚 Shipping & Delivery
7. Where do you ship?
We offer nationwide delivery in Mexico and international delivery to major cities and most towns.
8. How long does delivery take?
Orders are generally shipped within 2 business days:
Mexico City and surrounding areas: 3 business days
Other states (such as Jalisco, Nuevo León, and Yucatán): 7 business days
9. Can I track my package?
Yes, I can. After shipment, we’ll send a tracking number via email, and you can check the status in real time on the courier’s official website.
🔄 Returns, Exchanges, and After-Sales Service
10. Are returns and exchanges possible?
Of course.
If the item you received has quality issues or doesn’t match the description, please contact customer service within 7 days to request a return or exchange.
11. Who pays for return shipping?
If the issue is due to product quality or incorrect item, we cover all shipping costs.
If the issue is due to personal reasons (such as a dislike for the color or the wrong size), the return shipping costs are the buyer’s responsibility.
12. How long does it take for a refund to be credited?
We process refunds within 7 business days of receiving and inspecting the returned item.